In this episode, Karly McRae, president and owner of Lakehouse Properties, discusses with Mariette Mulaire and Chuck Davidson about the impact the pandemic has had on the tourism industry. She shares insight on how the quick implementation of digitally focused changes to her boutique hotel, restaurant and coffee and ice cream shops was crucial to the ensuring guests continued to visit and felt safe doing so. Among these changes are contactless check-in, contactless concierge and restaurant services, online room service, and a touchless menu with QR codes.
Lakehouse Properties encompasses a boutique hotel and the Arrowhead Family Resort in Clear Lake and Wasagaming. The company recently acquired a large event venue with three commercial tenants, which accommodates special events, weddings, and a third + bird market. Lakehouse Properties is highly community driven and plays a vital part in bringing people to its community to help it grow.