In this episode, Catherine Metrycki, founder of Callia Flowers, explains that from a process perspective her business has been busier than usual. She speaks with Mariette Mulaire about the challenges associated to managing customer expectations by ensuring consistency and quality which is proving difficult amid the pandemic. Catherine has had to find new sources of flowers to continue that trusted customer experience.
Callia Flowers is a Winnipeg-based tech company that started up a few years ago. It delivers flower bouquets in beautiful packages. After landing a deal with Manjit Minhas on Dragon's Den in November 2019, Callia Flowers was able to expand into 23 Canadian cities.